Privacy Policy — Mars Hill Haven

Information We Collect

When you use this website, contact us, or book a stay at Mars Hill Haven, we may collect information you voluntarily provide, including:

• Your name
• Email address
• Phone number
• Reservation and stay information
• Information you provide when communicating with us
• Payment-related information processed through our booking and payment providers

We may also collect limited technical or non-personal information related to your use of the website, such as browser type, device information, pages visited, and general website activity.

How We Use Your Information

We may use the information we collect to:

• Process and manage reservations
• Communicate with you before, during, and after your stay
• Provide customer service and respond to questions
• Improve our website and guest experience
• Send optional news, offers, or updates when you have chosen to receive them
• Meet applicable business, accounting, legal, or regulatory requirements

We do not sell your personal information or provide it to unrelated third parties for their own marketing purposes.

Reservations & Payments

Reservations made directly through the Mars Hill Haven website are managed through OwnerRez, our vacation-rental booking platform.

Payments may be processed through Stripe or other secure payment-processing providers. Mars Hill Haven does not independently store complete payment-card information provided to these payment processors.

When you make a reservation through another travel platform, such as Airbnb or Vrbo, your information is also subject to that platform’s privacy policy and terms.

Third-Party Services

We may use trusted third-party services to operate our website, manage reservations, process payments, communicate with guests, analyze website performance, and provide other services necessary to operate Mars Hill Haven.

These providers may receive information only as reasonably necessary to perform the services they provide and are subject to their own privacy and security practices.

Cookies & Website Technology

This website may use cookies and similar technologies to improve website functionality, understand how visitors use the site, and provide a better browsing experience.

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Email Communications

Reservation-related communications are used to provide information about your booking and stay.

If you voluntarily subscribe to receive news, special offers, property updates, or other marketing communications from Mars Hill Haven, we may use your email address for those purposes.

You may unsubscribe from optional marketing emails at any time using the unsubscribe option provided in those communications.

Protecting Your Information

We take reasonable steps to protect the personal information entrusted to us. We also rely on established third-party booking, payment, and technology providers that maintain their own security practices.

No website or electronic system can guarantee absolute security, but we make reasonable efforts to protect the information used in operating Mars Hill Haven.

Your Choices

You may contact us if you have questions about personal information associated with your reservation or communications with Mars Hill Haven.

You may also choose not to receive optional promotional emails from us by using the unsubscribe option contained in those messages.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our website, services, or business practices change.

When changes are made, the updated policy will be posted on this page and the “Last Updated” date above will be revised.